Code of conduct
At Opal Garage Doors, we are committed to delivering high-quality products, safe workmanship, and reliable customer service. This Code of Conduct outlines the standards we follow when dealing with customers, suppliers, and the community.
1. Customer Satisfaction
Customer satisfaction is our top priority. We will handle enquiries and complaints in an honest, fair, and timely manner and work towards practical resolutions.
2. Honest Advice and “Truth in Selling”
We will never use misleading sales techniques or pressure customers into unnecessary products or services. If upgrades or additional works are recommended, we will explain the reasons clearly and provide details in writing where possible.
3. Professional and Responsible Conduct
We will act professionally at all times and honour our commitments. We will not engage in conduct that could discredit our business or the garage door industry. We also respect competitors and will not make unfair or damaging statements about others.
4. Truthful Advertising and Marketing
All advertising, website content, quotes, and sales presentations will be accurate and not misleading. We aim to represent products, pricing, and service capabilities clearly.
5. Quality Installation Standards
All products will be installed in accordance with manufacturer instructions and accepted industry practice. We aim for neat workmanship, correct fitment, and reliable operation.
6. Safety Compliance
Safety is a priority for our team and our customers. We:
maintain safe work practices and comply with applicable workplace safety requirements
inform customers about safe operation and maintenance of their garage door system
recommend servicing when required to ensure ongoing safe performance
7. Clear Quotes, Contracts and Pricing
We provide clear quotes and invoices that outline:
the work to be performed
products and components included
timeframes (where possible)
pricing, call-out fees (if applicable), and any exclusions
We aim to avoid surprises and explain any variations before proceeding.
8. Consultation and Technical Advice
Our experience and technical knowledge have value. Where service call fees, inspection fees, or consultation charges apply, we will disclose these upfront (and in writing where possible) before commencing.
9. Respectful Onsite Behaviour
Our staff and contractors will treat your home and property with respect. This includes:
polite communication
keeping work areas reasonably tidy
taking reasonable care to prevent damage
discussing any risks or issues before proceeding
10. Compliance with Laws and Standards
We will comply with applicable laws, regulations, and relevant building requirements. Where approvals or special requirements are needed, we will advise the customer.
11. Warranties and After-Sales Support
We provide warranty information in writing where applicable and respond to warranty-related issues within a reasonable timeframe. We aim to support customers with maintenance guidance and product care instructions.
12. Privacy and Confidentiality
We respect your privacy and handle personal information in line with our Privacy Policy. We only use customer details for quoting, booking, service delivery, and support.