Privacy Policy
Privacy Policy (Opal Garage Doors)
Effective date: 3 March, 2026
Opal Garage Doors (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of visitors to our website opalgaragedoors.com.au and our customers. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
1) Personal information we collect
We only collect personal information that is reasonably necessary for our business activities. The type of personal information we may collect includes:
Name
Email address
Phone number
Address / suburb (for onsite quotes, installations and service calls)
Details about your garage door (type, size, issues, photos you provide, and service history)
Information you include in enquiry forms, email messages, or phone/WhatsApp communications
Website usage data (see “Cookies and analytics” below)
Note: We do not aim to collect sensitive information (such as health information). Please do not provide sensitive information unless it is necessary and you consent to us collecting it.
2) How we collect personal information
We may collect personal information in several ways, including when you:
Submit an enquiry or request a quote through our website
Call, text or message us (including via WhatsApp)
Email us
Book an installation, repair, or service
Provide information during a site inspection or job
Interact with our website (cookies/analytics)
Where reasonable and practical, we collect personal information directly from you.
3) Why we collect, use and hold personal information
We use personal information for purposes including:
Providing quotes and delivering the services you request (installations, repairs, servicing)
Contacting you about bookings, job updates, products, pricing, and support
Managing our operations, scheduling, invoicing, warranty matters and record-keeping
Improving our website, customer service and offerings
Complying with legal and regulatory obligations
Protecting our business and customers from fraud, security incidents or misuse
We will not use your personal information for a purpose unrelated to the above without your consent, unless required or authorised by law.
4) Disclosure of personal information
We may disclose personal information only where required to provide services or operate our business, such as to:
Contractors or technicians assisting with installations/repairs (only the details needed to complete the job)
Suppliers/manufacturers for warranty claims or product support (where relevant)
IT service providers (website hosting, email systems, security, backups)
Professional advisers (accountants, insurers, legal advisers) where necessary
Government or regulatory bodies if required by law
We do not sell your personal information. We do not share your details with third parties for their marketing.
5) Overseas disclosure
Some of our service providers (for example, website hosting, analytics or cloud-based tools) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in a manner consistent with Australian privacy requirements.
6) Cookies and analytics
Our website may use cookies and similar technologies to:
Help the website function properly
Understand how visitors use the website
Improve content, performance and user experience
Cookies may collect information such as browser type, device type, pages visited, session duration and approximate location (suburb/city level). You can disable cookies in your browser settings, however parts of the website may not work as intended.
7) Direct marketing
We may contact you using the details you provide to share information related to our services (for example, follow-ups on quotes, warranty support, maintenance reminders, or service updates).
You can opt out at any time by contacting us using the details below.
8) Security and data retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, secure systems, and limited access to information.
No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as needed to provide services, meet legal/financial requirements, resolve disputes, and maintain business records.
9) Accessing and correcting your personal information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
To make a request, contact us using the details below. We will respond within a reasonable timeframe.
10) Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.
11) Complaints
If you have a privacy concern or complaint, please contact us first and we will try to resolve it promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
12) Contact us
Opal Garage Doors
Address: 3 Coco Drive, Glenmore Park, NSW 2745
Phone: +61 2 4705 5944
Mobile/WhatsApp: 0415 920 406
Website: opalgaragedoors.com.au